Question 1

How much does a diagnostic cost?

Accepted Answer

The diagnostic fee is $15 flat and applies to all services. I'll run a full assessment of your computer's hardware and software to identify what's wrong, then give you a clear explanation and cost estimate. Please note: the $15 diagnostic fee applies even if you decide not to proceed with repairs after the assessment—it covers my time and expertise in evaluating your device.

Question 2

What's your typical turnaround time?

Accepted Answer

Most repairs are completed within 1-3 business days. Simple software fixes can often be done same-day or next-day. Hardware repairs that require parts may take a bit longer while I source quality components. I'll always give you a realistic timeframe upfront.

Question 3

Do you offer any warranty on repairs?

Accepted Answer

Yes! I stand behind my work. If something goes wrong with a repair I did within 7 days, I'll fix it at no charge (excluding new damage or issues). For parts I install, warranties vary by component—I'll explain coverage when giving you the quote.

Question 4

How far do you travel for service in Katy?

Accepted Answer

I serve Katy and surrounding Houston areas within 10 miles of 77450, including Cinco Ranch, Seven Lakes, Grand Lakes, and nearby West Houston neighborhoods. Travel is free within 5 miles of my Katy base, and there's a $10 travel fee for locations 5-10 miles away. Unfortunately, I can't service beyond the 10-mile radius at this time.

Question 5

What types of devices do you repair?

Accepted Answer

I work on Windows PCs (desktops and laptops), Chromebooks, and some Linux machines. Currently, I don't service Macs, iPads, or smartphones—just computers. If you're not sure if I can help with your device, just reach out and ask!

Question 6

Do I need to pay upfront?

Accepted Answer

The $15 diagnostic fee is due when I complete the assessment of your device, even if you decide not to proceed with repairs. For any repairs you approve, payment is due upon completion of the work. I accept Zelle and cash only. No surprises—you'll know the full repair cost before I start any work.

Question 7

Can you recover my data if my hard drive fails?

Accepted Answer

Unfortunately, data recovery services are not something I currently offer. Data recovery requires specialized equipment and expertise. However, I can recommend reputable data recovery services in the Houston area if you need that kind of help.

Question 8

What if my computer is too old to repair?

Accepted Answer

I'll always be honest with you. If a repair costs more than your computer is worth, or if parts are impossible to find, I'll tell you straight up. Sometimes the best fix is an upgrade, and I can help advise on budget-friendly options or point you in the right direction.

Question 9

Are you insured?

Accepted Answer

Yes, I carry liability insurance to protect both you and me during service calls and repairs. Your device and data are handled with care, but accidents happen, and I'm covered.

Question 10

How do I book an appointment?

Accepted Answer

Super easy! Just head to my Book a Call page, fill out the quick form with your info and issue, and pick a time on my calendar. I'll confirm the appointment and we'll get your tech fixed ASAP.

Question 11

Can I just drop off my computer somewhere?

Accepted Answer

You can either drop off your device at my Katy location (21311 Park Run Drive, Katy, TX 77450) or I can come to you for on-site service anywhere in Katy, Cinco Ranch, Seven Lakes, or surrounding areas. Both options work great—just let me know your preference when you book your call.

Question 12

Why should I trust a 17-year-old with my computer?

Accepted Answer

Fair question! Here's the thing: I've been obsessed with computers since I was a kid. I've put in hundreds of hours learning, practicing, and perfecting my craft. Plus, I genuinely care about doing great work because your reviews and word-of-mouth in the Katy community are everything to me. I treat every device like it's my own, and my track record speaks for itself. Give me a shot—you won't regret it.

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